Privacy Policy for Maple Motion Dance Studio Ltd.

Effective Date: September 9, 2026

1. Introduction and Company Information

Maple Motion Dance Studio Ltd. (“Maple Motion Dance Studio Ltd.”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, and retain in the course of operating our dance studio business in Canada.

This Privacy Policy explains how Maple Motion Dance Studio Ltd. collects and handles personal information when you interact with us in person, by phone, by email, through our website, social media, registration forms, waivers, or other communications related to our dance-studio services.

Our contact details are:

• Legal name: Maple Motion Dance Studio Ltd.
• Address: Maple Motion Dance Studio, 2140 Dundas Street West, Toronto, ON M6R 1X3, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

This Privacy Policy is intended to reflect applicable Canadian privacy laws, including principles set out under applicable federal and provincial private-sector privacy legislation, as well as any other laws that may apply to our activities in Ontario and Canada.

2. Data Collection and Processing

We collect personal information that is reasonably necessary to operate our dance-studio services, manage registrations, communicate with clients and families, process payments, and meet legal and administrative obligations.

Depending on how you interact with Maple Motion Dance Studio Ltd., we may collect the following types of personal information:

• Identification and contact details: name, email address, phone number, mailing address, emergency contact information.
• Account and registration information: class selections, attendance records, studio account details, login credentials for any client portal.
• Payment information: billing details, transaction history, invoice records, and limited payment data processed by third-party payment processors. We generally do not store full credit card numbers where avoidable.
• Participant information: age or date of birth, schedule preferences, skill level, studio participation records, and related information needed for dance instruction and class placement.
• Health and safety information: relevant medical or accessibility information voluntarily provided for safe participation, emergency care, accommodation, or injury response.
• Image, audio, and video content: photographs or recordings captured during classes, performances, rehearsals, auditions, and studio events, where permitted.
• Communications: emails, messages, feedback, survey responses, and customer service interactions.
• Technical information: IP address, browser type, device information, website usage data, and cookies or similar technologies where applicable.

We may collect personal information directly from you, from a parent or legal guardian if a child is enrolled, from authorized representatives, from our service providers, or automatically through our website and digital tools.

We process personal information only for purposes that are appropriate in the circumstances and, where required, with consent or another lawful basis permitted by applicable law.

3. Purpose of Data Processing

We use personal information for the following purposes:

• to register students for classes, camps, workshops, auditions, and events;
• to create and manage client accounts and attendance records;
• to communicate about schedules, billing, studio updates, cancellations, performances, and policies;
• to process payments, issue invoices, and manage refunds or credits;
• to assess suitability for classes, ensure appropriate placement, and support participation;
• to respond to inquiries, complaints, feedback, and service requests;
• to maintain emergency contacts and health/safety information for risk management and incident response;
• to provide reasonable accommodations and support accessibility needs;
• to capture and use photographs or videos for internal studio records, promotional materials, or event documentation where authorized;
• to comply with legal, tax, accounting, insurance, and regulatory obligations;
• to protect the security, integrity, and proper operation of our systems and facilities;
• to improve our services, curriculum, communications, website, and customer experience;
• to detect, prevent, and investigate fraud, unauthorized access, misconduct, or violations of our policies;
• to otherwise pursue purposes to which you have consented or that are permitted or required by law.

4. Legal Basis for Processing

Canadian privacy law generally requires that personal information be collected, used, or disclosed for purposes that a reasonable person would consider appropriate in the circumstances, with consent where required. Depending on the context, we rely on one or more of the following grounds:

• Consent: where you or your parent/guardian provide express or implied consent, including for registration, communications, marketing, and media use where applicable.
• Contractual necessity: where processing is necessary to provide dance-studio services, manage enrolment, and administer memberships, classes, and events.
• Legal obligation: where processing is required to comply with applicable laws, tax rules, accounting requirements, court orders, or lawful requests from authorities.
• Legitimate business purposes: where processing is necessary for reasonable business administration, fraud prevention, safety, security, service improvement, or internal recordkeeping, and where such processing is appropriate in the circumstances.
• Protection of vital interests: in limited circumstances involving health or safety emergencies.

If we collect, use, or disclose personal information for a new purpose, we will seek consent or otherwise ensure that the processing is permitted by applicable law.

5. Data Sharing and Third Parties

We do not sell personal information. We may share personal information with trusted third parties only when necessary to operate our business, provide services, or comply with legal requirements.

These third parties may include:

• payment processors and financial service providers;
• cloud hosting, email, scheduling, registration, and customer relationship management providers;
• accountants, auditors, legal counsel, insurers, and other professional advisors;
• event organizers, venue operators, photographers, videographers, and performance partners;
• emergency responders, medical personnel, or guardians, where necessary for health and safety;
• government authorities, regulators, law enforcement, or courts where required or permitted by law.

We require service providers to protect personal information using appropriate contractual and security safeguards and to use it only for authorized purposes.

Where we use social media platforms or third-party tools, those providers may collect and process personal information according to their own privacy policies and terms.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those countries and may be accessible to foreign courts, law enforcement, or regulatory authorities.

When we transfer personal information outside Canada, we take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect it in a manner that is consistent with Canadian privacy principles.

7. Storage Duration

We retain personal information only as long as necessary for the purposes for which it was collected, for legal or business requirements, and to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it is used. For example:

• registration, billing, and payment records may be retained for accounting and tax purposes;
• health and safety records may be retained for an appropriate period after participation or an incident;
• communications and customer service records may be retained to manage ongoing relationships and disputes;
• photo/video permissions and related media may be retained until consent is withdrawn or the material is no longer needed, subject to practical limitations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, anonymize, or de-identify it, as appropriate.

8. User Rights

Subject to applicable Canadian law and any limitations or exceptions that may apply, you may have the following rights regarding your personal information:

• Access: to request access to the personal information we hold about you and information about how it is used and disclosed.
• Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
• Erasure: to request deletion of personal information, where appropriate and legally permitted.
• Restriction: to request that we limit the use or disclosure of personal information in certain circumstances.
• Data portability: to request a copy of certain personal information in a structured, commonly used format where applicable and feasible.
• Objection: to object to certain uses or disclosures of personal information, including some forms of marketing or optional processing.

We may need to verify your identity before responding to a request. We will respond within a reasonable time and in accordance with applicable legal requirements. In some cases, we may not be able to fulfill a request if legal exceptions apply or if the request would compromise the rights of others, security, or legal obligations.

9. Withdrawal of Consent

Where our processing is based on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent for certain information, we may not be able to continue providing some services, such as registration, communications, media participation, or accommodations related to safe participation, depending on the information involved.

To withdraw consent, please contact us using the details in the Contact Information section below.

10. Right to Complain

If you have concerns about how Maple Motion Dance Studio Ltd. handles personal information, we encourage you to contact us first so we can try to resolve the matter.

Depending on the issue and applicable law, you may also have the right to file a complaint with the appropriate privacy regulator in Canada, which may include the Office of the Privacy Commissioner of Canada or a provincial privacy authority, as applicable.

If you believe your privacy rights have been violated, please contact us promptly so we can investigate and respond.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include:

• restricted access to personal information on a need-to-know basis;
• password protection and access controls;
• secure storage of paper and electronic records;
• staff training on privacy and confidentiality;
• contractual protections with service providers;
• monitoring for security incidents and unauthorized access.

No method of transmission or storage is completely secure. While we work to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:

• Maple Motion Dance Studio Ltd.
• Address: Maple Motion Dance Studio, 2140 Dundas Street West, Toronto, ON M6R 1X3, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

We will make reasonable efforts to respond to inquiries and requests in a timely manner.

13. Changes to Privacy Policy

Maple Motion Dance Studio Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or other operational needs.

When we make material changes, we will take reasonable steps to notify you, which may include posting the updated policy on our website, sending an email notice, or otherwise communicating changes through appropriate channels.

The updated policy will take effect on the date stated at the top of the policy unless otherwise indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect personal information.